My Tracking Number Isn’t Working 

If your tracking number isn’t showing any updates, don’t worry — this is a common issue and can usually be resolved with a few simple steps:

Allow Time for Tracking Updates

It’s normal for tracking information to take 1–3 business days to appear after a package has been shipped. This delay is typically due to the shipping carrier not scanning the package until it reaches the next checkpoint. We recommend waiting a bit before taking further action.

Manually Choose the Correct Carrier

Sometimes, tracking platforms such as 17TRACK or ParcelsApp may fail to detect the correct carrier automatically, which can result in missing or inaccurate tracking info. To resolve this:

• Go to your preferred tracking website.

• Enter your tracking number into the search bar.

• Manually select the shipping carrier from the dropdown list.

• Click “Track” to view the most accurate tracking details.

Common Carriers and Their Tracking Number Prefixes

DropSure works with a wide range of global and regional logistics partners to ensure timely and reliable deliveries. Understanding tracking number prefixes can help you identify the correct carrier and improve tracking accuracy.

Below is a list of commonly used carriers along with their typical tracking number prefixes:

Asia (Primarily China-Based Carriers)

• DropSure Express: Prefix “DSX”

• YunExpress: Tracking numbers typically start with “YT”

• SUNYOU Logistics: Prefix “SY”

• China Post: Common prefixes include “AG,” “AQ,” or “LR”

• YANWEN Logistics: Prefix “UH”

• SFC Express: Prefixes may include “SFC” or “XL”

Europe & North America

• DHL: Prefixes such as “JD” or “GM” depending on service level

• Hermes (Europe): Prefix usually starts with “P” or “HERM”

• Royal Mail (UK): Prefix often includes “RM” or “LX”

• FedEx: Typically begins with “1Z” or “96”

• USPS (USA): Common prefixes include “94,” “92,” or “EG”

• UPS (USA): Always starts with “1Z”

• Canada Post: Prefixes like “CA” or “CPC”

Other Regions

• Australia Post: Prefix may start with “AU” or “LX”

• Aramex (Middle East): Common prefixes include “ARA” or “ARX”

Need More Help?

If your tracking number still isn’t working after manually selecting the correct carrier, please don’t hesitate to contact DropSure’s customer support team. You can reach us anytime via the Help Center or through the in-app messaging tool — our team is available 24/7 to assist you.

Important Notes

• Tracking updates may take some time to appear after a number is generated.

• Delays are common if the package has not yet reached the next scanning checkpoint.

• Always ensure you’ve selected the correct carrier to view accurate tracking information.

At DropSure, we are committed to delivering fast, transparent, and dependable logistics solutions for your business. If you have any additional questions or need further assistance, we’re just a message away.