DropSure Refund, Exchange & Return Policy 

This policy applies to all orders fulfilled via the DropSure platform. Its purpose is to clarify the scope, specific conditions, and procedures for refunds, returns, and exchanges, so as to safeguard user rights, ensure service quality, and define each party’s responsibilities.

Subscription Service Refund Terms 

DropSure will only process a refund for the most recent subscription fee under the following conditions:
● The refund request must be submitted within five (5) calendar days of the actual charge date;
● Requests submitted after this period will not be accepted;
● Refunds apply only to service cycles for which no substantive performance obligation has yet been fulfilled.

After-Sales Policy for Shipped Orders

Logistics Exceptions (Delivery Delays)

Under the following circumstances, DropSure will offer either a full refund or a free reshipment:
● The order has no valid tracking information;
● The order remains in “In Transit” or “Pending” status beyond the timeframes below:
○ United States: 45 days;
○ Brazil: 110 days;
○ Other Countries/Regions: 60 days.
Note: Special shipping methods or certain destinations may be exempt—please refer to the carrier’s information.

Logistics Show “Delivered” but Customer Did Not Receive 

● If the carrier’s system indicates delivery, the order is deemed complete and is not eligible for refund or reshipment;
● If the customer insists they did not receive the package, they must provide an official “Non-Delivery Certificate” issued by the destination postal authority. DropSure will review and decide on any compensation measures accordingly.

Damaged Goods 

If the customer discovers a product defect or shipping damage within fifteen (15) calendar days of receipt, they may request a refund or exchange. Requirements:
● Provide clear photo or video evidence for DropSure’s inspection;
● Damage resulting from customer misuse, improper operation, or intentional harm is not covered.

Wrong or Missing Items 

● DropSure will offer either a full refund or reshipment of the correct item, per the customer’s choice;
● The customer must submit verifiable evidence (e.g. an unboxing video) for validation.

Customer-Caused Returns, Exchanges, or Delivery Failures 

The following situations are not eligible for free returns, exchanges, or reshipment; all associated costs are the customer’s responsibility:
● Customer-initiated returns/exchanges for personal reasons (wrong size choice, dissatisfaction not due to product quality, etc.); return shipping fees are borne by the customer;
● Delivery failures due to incorrect address, no one to sign, or failure to pick up on time; all re-delivery fees and additional logistics charges are the customer’s responsibility.

Order Cancellation Terms 

● If the order status is “Unprocessed,” the customer may request a full refund;
● Custom or pre-sale items (e.g. made-to-order printing) cannot be canceled or refunded once payment is made and production has begun.

Miscellaneous

● All refund, return, and exchange requests must be approved by DropSure before execution;
● If any clause needs adjustment due to regional regulations or product attributes, DropSure will update this policy without further notice. Customers are advised to review it periodically;
● DropSure reserves the right of final interpretation and revision of this policy.