Dropshipping vs Print on Demand – Complete Guide for 2025

In the e-commerce world, having a good product is just the “basic score.” What truly sets you apart is customer service. If you want your customers to not only make a repeat purchase but also recommend you to their friends and even promote you on social media, you need to truly understand what “great service” really means. This article doesn’t talk in abstract terms; it gets straight to the point: how to create a customer service experience that drives repeat purchases and word-of-mouth referrals. Quick Responses to Build Customer Trust Today’s consumers are accustomed to “instant gratification,” especially in online shopping, where there’s no face-to-face interaction. Response time equals your “presence.” If a customer asks a question and doesn’t get a reply within half an hour, there’s a high chance they’ll turn to another seller. You might think you just didn’t have time to reply, but to the customer, it sends a negative signal that you’re “disinterested in customers” or “unprofessional.” This issue is even more serious on platforms like TEMU, Amazon, and Shopee. Customers can almost “instantly switch” pages, and if you delay for even a minute, they might click on a competitor’s link. This is especially true for those running independent stores—customers often don’t have a strong trust foundation with you, and if your response goes unanswered, it’s common for them to abandon the purchase. At times like this, even if you can’t immediately solve the issue, you must at least respond. A simple “Hello, we’ve received your message and are looking into it, please wait a moment~” can alleviate 70% of the customer’s anxiety. Customers aren’t necessarily expecting an immediate solution—they just want to know you’re “present,” […]

Thinking about starting your own business but stumped on how to begin? Enter dropshipping, the golden ticket you might be in need for. Essentially, this is a business model in which you sell products through an online store without having to hold any physical inventory of the products. E-commerce is growing fast and dropshipping in Australia, meaning many people who want to become entrepreneurs can jump right into it without as much risk. We will break it down for you step by step and show you just how dropshipping works Down Under. What Is Dropshipping? Source: Oberlo Ok, lets simplify what Dropshipping is. You own an online store — only you never have to touch any inventory. No bulky boxes, no dusty warehouses or anything like that. Per its title, an uneventful dream. This is what the whole dropshipping it totally about. Here’s the play-by-play: Firstly, you open up a shop. Establish an e-commerce shop so that your clientele can browse and shell out for anything they want. Then, your customer shop with you. Someone comes to your site and places an order… awesome right? Next, the manufacturer steps in(Your secret weapon aka a third party supplier). They take care of everything right form packing to shipping and bammmm —- your product gets delivered directly in the hands on your customer. And your role in all this? You are the masterhead in between taking commission of how much you charge your customers less how much customer charged by supplier. It is about as nimble and streamlined a business model as you can get. Forget about stocking inventory and packing boxes, or dealing with logistics. It needs to be strategic, it […]

In the world of e-commerce, dropshipping has become the gateway for countless entrepreneurs looking to start an online business with low risk and minimal investment. No inventory. No warehouse. No upfront bulk buying. Sounds amazing, right? But here’s the catch — your entire dropshipping business depends on one thing: your supplier. Pick a good one, and your customers get their orders fast, quality stays consistent, and your store thrives.Pick the wrong one… and you’ll drown in refunds, complaints, and one-star reviews. In this comprehensive guide, we’ll break down how to find, evaluate, and choose a reliable dropshipping supplier, and most importantly — how to avoid scams and rookie mistakes that could destroy your business before it even begins. 1. Understanding the Role of a Dropshipping Supplier Before diving into selection criteria, let’s make sure we’re clear on what a dropshipping supplier actually does. A dropshipping supplier is the bridge between your store and your customers. You handle marketing, customer service, and sales. They handle product storage, packaging, and shipping. When a customer places an order on your website: You forward the order details and payment to your supplier. The supplier picks, packs, and ships the product directly to the customer. You keep the profit margin between your retail price and the supplier’s cost. Sounds simple — but it’s also a fragile system. If your supplier is unreliable, you lose control of your brand’s reputation, even if the problem wasn’t your fault. That’s why choosing a trustworthy supplier is the single most important decision in your dropshipping journey. 2. The Hidden Risks of Bad or Fake Suppliers Before learning how to find good suppliers, you must understand the red flags of […]